Frequently Asked Questions
Everything you need to know about your gear and our service.
How do I choose the right size for performance footwear?
We recommend measuring your foot in centimeters and referring to our specific brand size charts. For running shoes, we generally suggest a thumb's width of space at the toe to allow for natural foot expansion during exercise.
What is your return policy for worn sports gear?
We offer a 30-day return policy for items in original condition. If you have used the gear and believe there is a manufacturing defect, please contact our support team for a warranty assessment.
How long does shipping take within the country?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days for most metropolitan areas.
Do you offer gait analysis for runners?
Yes, we provide professional gait analysis in-store to help you find the perfect shoe for your pronation type. For online customers, we offer a virtual consultation service via video call.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
Are your products covered by a warranty?
All products sold by Amphibian King are covered by the original manufacturer's warranty against defects. This typically covers a period of 6 to 12 months depending on the brand.